Hotel & Hospitality Software

Every Room Ready. Every Guest Satisfied.

Hotel operations break down when housekeeping can't communicate with maintenance and guest requests fall into a text chain. OptiServe AI connects your housekeeping boards, maintenance work orders, and guest service requests into one real-time operations platform.

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30-day free trial  |  No credit card required  |  Cancel anytime

41%
reduction in room-ready delays
2.7×
faster maintenance work order resolution
320+
hotel and hospitality properties on the platform

Hospitality operations from housekeeping to maintenance

Room status, work orders, guest requests, vendor coordination, and compliance tracking.

🏨

Housekeeping Room Status Board

Real-time room status — dirty, in-progress, clean, inspected, out-of-order. Housekeeping supervisors assign rooms, track completion, and see inspection status without walkie-talkies.

🔧

Maintenance Work Order Management

Guests or housekeeping report maintenance issues. Work orders route to the right technician by trade. Completion photos attach to the record. Repeat issues surface on your dashboard.

🛎️

Guest Request Tracking

Log and track every guest request — extra pillows, maintenance, amenity delivery — with timestamp and resolution status. No request falls through the gap between departments.

📋

Preventive Maintenance Scheduling

Schedule room-by-room equipment inspections, PTAC maintenance, and life safety system checks on a recurring calendar. Overdue PMs surface on the department head dashboard.

🏥

Health & Safety Compliance Log

Track pool chemistry logs, fire alarm test dates, elevator certificates, and food service compliance (for properties with restaurants). Inspection-ready any time.

📊

Housekeeping Productivity & Maintenance Reports

See rooms cleaned per attendant per shift, average room turn time, and open maintenance work order age. Staff performance data to support fair scheduling and accountability conversations.

Hotel operations at a flat monthly rate

Independent properties to boutique chains — no per-room fees.

Starter
$149/mo

For small independent hotels and B&Bs moving off paper housekeeping sheets.

  • Housekeeping status board
  • Basic work order management
  • Guest & vendor records
  • Online invoicing & payment
  • Basic staff scheduling
  • AI assistant for guest services
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Business
$649/mo

For full-service hotels managing food service, events, and property maintenance.

  • Everything in Professional
  • Health & safety compliance log
  • Housekeeping productivity reports
  • GPS timesheets & staff geofencing
  • Maintenance cost & open-order reports
  • Profit protection alerts
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Enterprise
Custom

For hotel groups and management companies — contact sales for custom enterprise pricing.

  • Everything in Business
  • White-label guest service portal
  • Custom PMS & BMS integrations
  • Multi-property management
  • Dedicated onboarding specialist
  • Priority SLA support
Contact Sales

All plans include a 30-day free trial. No credit card required.

Hotel operators who run tighter properties

Independent hotels, boutique properties, and extended stay operators.

★★★★★

"The housekeeping board eliminated the room-ready radio calls. Every attendant sees their assigned rooms and supervisors see completion status on the app. Check-in delays dropped by 38% in the first month."

P
Patricia D.
GM, Dovecrest Boutique Hotel — Charleston, SC
★★★★★

"Maintenance work orders attached to room records let my next technician see the full history of repeat issues. Recurring problems in Room 214 got fixed permanently once we could see the pattern in the records."

G
George V.
Chief Engineer, Valmont Suites — Austin, TX
★★★★★

"Guest request tracking means nothing gets lost between departments anymore. The front desk logs the request, housekeeping or maintenance gets the notification, and the guest gets a follow-up. Our TripAdvisor score went from 3.8 to 4.6 in one quarter."

S
Sonia R.
Operations Director, Ridgemont Inn & Suites — Asheville, NC

Hotel and hospitality software questions

Yes. Attendants use the mobile app to update room status from dirty to in-progress to clean. Supervisors see the live status board update in real time. No walkie-talkie coordination required.
When a housekeeper finds a maintenance issue during a room turn, they create a work order from the mobile app without leaving the room. The work order routes to maintenance, the room status sets to out-of-order, and the supervisor is notified.
The Business plan includes a guest-facing service request portal accessible via a QR code in the room. Guests submit requests for extra towels, maintenance, or amenities from their phone. The front desk sees the request in real time.
You set a PM frequency per equipment type (e.g., PTAC coil cleaning every 90 days). The system generates work orders for each room on the due date. Completion is tracked per unit with before/after photos.
The Enterprise plan includes custom PMS integrations. Contact our team to discuss your current PMS. For most independent hotels, the platform operates alongside the PMS for operations management without replacing reservation functions.
Yes. The Business and Enterprise plans support multiple property records. Each property has its own housekeeping board, maintenance queue, and compliance log. Portfolio reports roll up across all properties.

Every room ready. Every request answered. Every PM on schedule.

Get your housekeeping board, work orders, and compliance log running before peak season.

30 days free  |  Setup in under 10 minutes  |  Cancel anytime