MSPs lose clients when response times slip and SLA reports are built in spreadsheets. OptiServe AI tracks every ticket, measures SLA compliance in real time, integrates with your RMM, and delivers client-facing reports that prove your value every month.
✓ 30-day free trial | No credit card required | Cancel anytime
Ticketing, RMM integration, SLA tracking, recurring billing, and client reports.
Manage inbound tickets by email, client portal, and phone. Assign by technician skill, priority, and client SLA tier. Escalation rules fire automatically when SLA thresholds approach.
Connect your RMM alerts directly to OptiServe AI tickets. Alert-to-ticket creation, device-to-client mapping, and patch status tracking all in one pane.
Define response and resolution SLAs by client and ticket priority. Real-time dashboards show SLA status — green, at-risk, and breached — so your team acts before the breach.
Invoice monthly managed services agreements, T&M overage, and project work from one billing center. Track MRR, growth, and churn across your client base.
Generate quarterly business review reports showing ticket volume, SLA performance, uptime, and security posture. Deliver them from the platform — no manual report building.
Document security incidents, change requests, and maintenance windows with timestamped records. Your clients see a professional change management process, not chaos.
No per-seat or per-device fees. Scale your managed device count without scaling your bill.
For small MSPs managing fewer than 5 clients moving off email-only ticketing.
For growing MSPs with 5–25 clients and SLA commitments.
For established MSPs with RMM integration and QBR reporting programs.
For multi-location MSP groups needing white-label portals and custom integrations.
All plans include a 30-day free trial. No credit card required.
SMB-focused, healthcare IT, and enterprise MSP providers.
"QBR reports used to take my vCIO four hours per client per quarter. Now it is 20 minutes. The report looks more professional than what we were building in PowerPoint and our QBR retention rate went from 71% to 89%."
"SLA breach alerts before the breach happens changed how my team prioritizes. We catch at-risk tickets and resolve them before the client ever knows we were close to missing the window."
"RMM integration means alerts create tickets automatically and map to the right client. My team used to spend 30 minutes per morning manually creating tickets from alert emails. That time is gone."
Connect your ticketing, RMM, and billing before your next client renewal conversation.
✓ 30 days free | Setup in under 10 minutes | Cancel anytime