Privacy Policy

Last updated: April 14, 2026

1. Introduction

OptiServe AI LLC ("Company", "we", "us") operates the OptiServe AI Service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information you provide directly, including:

Account information: Name, email address, company name, industry, and password
Phone number: When provided for account verification, SMS notifications, or two-factor authentication
Business data: Customer records, job details, invoices, proposals, and other business data you enter into the platform
Payment information: Billing details processed through our secure payment provider
Usage data: Log data, device information, and how you interact with the Service

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Send account verification and security codes via SMS
Send appointment reminders, job status updates, and billing notifications via SMS (with your express consent)
Process transactions and send billing-related communications
Respond to support requests and communicate with you
Analyze usage patterns to improve our products and services

4. SMS/Text Message Data

When you opt in to receive text messages from OptiServe AI:

We use your phone number solely to send you the types of messages described in our Terms of Service
We do not sell, rent, or share your phone number with third parties for their marketing purposes
We do not use your phone number for telemarketing
Your SMS consent and phone number are not shared with any third parties except our SMS delivery provider (Twilio) solely for the purpose of delivering messages to you
Message and data rates may apply; message frequency varies based on account activity
You may opt out at any time by replying STOP to any message
Reply HELP for support

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service providers: Third-party services that help us operate the platform (e.g., cloud hosting via Microsoft Azure, payment processing, SMS delivery via Twilio)
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets
Your consent: When you have given us explicit permission

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted database storage, role-based access controls, and multi-factor authentication options. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at info@optiserveai.tech.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Opt out of SMS messages by replying STOP to any message

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy, contact us at:
OptiServe AI LLC
148 Remington Blvd, Suite 1
Ronkonkoma, NY 11779
info@optiserveai.tech
For SMS support: Reply HELP to any text message