Service department profitability lives on customer-pay RO count, effective labor rate, and technician efficiency. OptiServe AI tracks every key performance indicator in your fixed ops department and drives customer-pay revenue with digital inspection workflows that advisors can actually use.
✓ 30-day free trial | No credit card required | Cancel anytime
Service drive, DVI, RO management, technician tracking, and performance reporting.
Digital write-up captures VIN, mileage, customer concern, and advisor assignment at vehicle arrival. Service history and open recalls surface automatically — nothing is missed at write-up.
Color-coded DVI with photos delivered to the customer by text. Customers approve additional work before parts are pulled — increasing customer-pay authorization rates on every RO.
Track hours clocked vs. hours billed per technician. Efficiency ratios, productivity percentages, and effective labor rate visible to the service manager in real time.
Separate RO types for customer-pay, warranty, and internal work. Warranty claim numbers and reimbursable labor rates are tracked separately from customer-pay revenue.
Automated service-in confirmation, DVI delivery, vehicle-ready notification, and post-service survey — all by text. Advisors stop playing phone tag with service updates.
ARO, effective labor rate, customer-pay percentage, CSI score, and technician efficiency — updated in real time. Fixed ops performance at your fingertips, not waiting for month-end.
Single-point franchise to multi-rooftop dealer groups — no per-RO fees.
For single-point dealerships starting to modernize their service drive process.
For franchise dealerships with 4–12 technicians and service advisors.
For established fixed ops departments with efficiency tracking and recall management.
For multi-rooftop dealer groups needing DMS integrations and enterprise reporting.
All plans include a 30-day free trial. No credit card required.
Import franchise, domestic, and independent used car service departments.
"DVI customer-pay authorization rate went from 38% to 61% in 90 days after launch. Customers who see a photo of their brake pad thickness approve the service. The ones who just heard it from an advisor often declined."
"Technician efficiency is now a live number, not a monthly surprise. I can see at 2 PM if a tech is going to miss their hour target and intervene before the end of the day."
"Customer text updates eliminated the "can you call my service advisor" call. The customer gets an update when the car goes in, when the DVI is ready, and when the car is done. My service desk phone volume dropped 44%."
Get digital inspections, technician tracking, and customer communication running this week.
✓ 30 days free | Setup in under 10 minutes | Cancel anytime