Schedule guards precisely, track patrols in real time, document incidents properly, and bill clients automatically. OptiServe AI gives physical security companies the operational infrastructure to run profitable, compliant security operations.
Physical security operations live and die by scheduling accuracy. An uncovered post, a missed patrol, or a late incident report can cost you a contract. Managing guard schedules, tracking hours, and ensuring compliance is a full-time administrative burden on top of running the business.
OptiServe's guard scheduling module handles complex rotating schedules, shift swaps, and last-minute call-outs. The system automatically identifies qualified replacements when a guard calls in sick and pushes the new schedule to everyone affected via SMS.
Patrol tracking gives you and your clients real-time visibility. Guards check in at checkpoints via the mobile app, and the system logs their route and timing. If a patrol is missed, supervisors are alerted immediately — and you have the documentation to prove compliance.
Incident reporting is structured and searchable. Guards complete incident reports on mobile with photos, witness information, and follow-up actions. Reports are automatically formatted for client delivery and stored with the site record for audit purposes.
Purpose-built tools for your industry — not repackaged generic software.
Complex rotating schedules, shift management, and automated call-out replacement.
Checkpoint scan-in via mobile app. Supervisors alerted instantly if patrol is missed.
Structured incident reports with photos, filed from mobile, formatted for client delivery.
Track actual hours by post and site. Export to payroll systems. Catch overtime early.
Auto-generate invoices from verified guard hours. Bill weekly, bi-weekly, or monthly.
Digital post orders for each site. Guards access instructions from the mobile app.
Track guard licenses, CPR certs, and training expiration dates. Auto-renewal alerts.
Clients view patrol logs, incident reports, and guard schedules in a branded portal.
Flat-rate plans. No per-user fees. No surprise add-ons. Everything you see is what you get — AI included.
All plans include a 30-day free trial. No credit card required. Cancel anytime.
Get answers to the most common questions from Physical Security Companies.
When a guard marks themselves unavailable for a shift, OptiServe identifies qualified replacements based on license type, client post requirements, and availability. It sends automated requests via SMS/app to eligible guards, and when one accepts, updates the schedule and notifies supervisors automatically.
Yes. Each client gets access to a branded client portal where they can view daily patrol activity logs, checkpoint scan timestamps, and incident reports as they're filed. This transparency is a major competitive differentiator and reduces client inquiry calls dramatically.
Each guard profile includes their licenses, certifications, and training records with expiration dates. OptiServe sends alerts at 60 and 30 days before any credential expires. Guards with expired licenses are automatically flagged and cannot be scheduled for posts requiring that credential.
Yes. The scheduling module shows projected hours and flags guards approaching overtime thresholds before you finalize the schedule. When overtime is unavoidable, it tracks the additional costs against the contract margin for that client.
Yes. Each post has a contracted billing rate. At the end of each billing period, OptiServe calculates billable hours from verified guard clock-ins and generates an invoice automatically. You review and approve before it's sent to the client.
Join thousands of physical security companies using OptiServe AI to work smarter, grow faster, and keep more of what they earn.