A walk-in cooler failure at 11 PM can cost a restaurant thousands in lost inventory — and cost you a customer. OptiServe AI gives your refrigeration company 24/7 emergency dispatch capability, EPA Section 608 refrigerant logging, and predictive maintenance scheduling so equipment failures become the exception, not the rule.
Commercial refrigeration service companies carry enormous responsibility: a failed unit in a grocery store, restaurant, or cold-storage facility can trigger five-figure losses in spoiled product within hours. Add EPA Section 608 refrigerant tracking requirements, the accelerating phase-out of legacy refrigerants like R-22, and customers who expect sub-4-hour emergency response times, and the administrative weight becomes crushing without purpose-built tools.
OptiServe AI tracks every refrigerant cylinder, leak event, and reclaim transaction per technician and per system — automatically building the EPA Section 608 records your company must maintain. Our preventive maintenance engine schedules routine check-ups based on equipment age, usage load, and seasonal demand patterns, identifying refrigerant drift and component wear before they become emergency calls at 2 AM.
The commercial refrigeration market is moving toward service contracts as food service and retail operators seek predictable maintenance costs. OptiServe makes selling and managing these contracts frictionless: you define the PM frequency, covered equipment list, and response time guarantee, and the system handles scheduling, documentation, invoicing, and renewal — turning one-time service calls into long-term contracted accounts.
OptiServe integrates with QuickBooks for seamless job costing and Stripe for online invoice payment. The technician app provides offline access to equipment service history, refrigerant charge specifications, and EPA refrigerant handling procedures — critical for techs working in remote cold-storage facilities. Your commercial clients get a portal to view equipment uptime history, open PMs, and current refrigerant inventory per system.
Purpose-built tools for your industry — not repackaged generic software.
Log every refrigerant addition, reclaim, and leak event per system — automatic EPA-compliant record building.
24/7 on-call scheduling with AI-based technician routing for emergency calls based on proximity and skill set.
Schedule PMs by equipment type, age, and usage load — catch refrigerant drift and compressor wear early.
Track every unit — model, age, refrigerant type, charge capacity, service history — across your entire account base.
Document leak events with location, charge loss, repair method, and follow-up tests to satisfy EPA requirements.
Offline access to equipment specs, refrigerant handling guides, service history, and digital work order capture.
Define PM schedules, covered equipment, and SLA response times — automate scheduling, billing, and renewals.
Clients monitor equipment uptime, view PM records, track open service calls, and pay invoices online.
Flat-rate plans. No per-user fees. No surprise add-ons. Everything you see is what you get — AI included.
All plans include a 30-day free trial. No credit card required. Cancel anytime.
Get answers to the most common questions from Refrigeration Companies.
OptiServe maintains a refrigerant log per technician and per equipment unit that records every addition, reclaim, and disposal transaction with date, quantity, refrigerant type, and technician certification number. For systems with charges over 50 lbs, the system tracks leak rates and flags exceedances automatically. All records are exportable in EPA-auditable format.
Yes. OptiServe tracks cylinder inventory by refrigerant type — including legacy refrigerants like R-22 and R-404A — and alerts your team when cylinders approach empty. As you transition customers to 410A, R-448A, or other alternatives, the system maintains a crosswalk of original and replacement refrigerants per unit so your techs always charge with the correct product.
You configure an on-call rotation in OptiServe. When an emergency call comes in after hours, the system identifies the nearest certified technician for that equipment type, sends them a push notification with job details, and tracks their response. If the on-call tech doesn't acknowledge within a configured window, it escalates to the next on the rotation automatically.
Absolutely. Large grocery chains, food distribution centers, and restaurant groups can have hundreds of units across dozens of locations. OptiServe organizes units hierarchically by account, region, and location, with consolidated compliance dashboards for large property managers and individual unit drill-downs for your technicians.
Most general field service platforms like ServiceTitan or Jobber lack refrigerant tracking, EPA compliance features, and commercial equipment asset management specific to refrigeration. OptiServe's refrigerant logging, leak-rate monitoring, and equipment spec library are built for this trade rather than bolted on — and our flat-rate pricing means you don't pay per technician as your team grows.
Join thousands of refrigeration companies using OptiServe AI to work smarter, grow faster, and keep more of what they earn.