When a customer's refrigerator dies on a Friday afternoon, they call the first company that can show up today. OptiServe AI gives your appliance repair business AI-powered dispatch, appliance model and parts lookup, and on-site invoicing — so your techs close jobs in one visit instead of two.
Appliance repair is brutally competitive and margin-thin. You lose money every time a tech leaves without the right part, every time an estimate has to be phoned in, and every time a customer cancels because you couldn't give them a same-day window. Generic field service tools weren't designed around the appliance service workflow.
OptiServe AI is built for the way appliance repair actually works. Techs pull up full appliance specs and OEM part numbers directly in the mobile app, check parts availability against your van inventory or supplier catalog, and generate an itemized estimate on the spot. AI dispatch assigns calls by appliance type expertise, current location, and van stock — so the right tech arrives with the right parts the first time.
Appliance protection plans and annual maintenance visits are your highest-margin recurring revenue stream. OptiServe automates the entire plan lifecycle — sending enrollment offers after a repair, billing cards on file, scheduling visits, and tracking expiration — turning one-time callers into loyal plan members worth 3–5x more annually.
OptiServe integrates with QuickBooks, Stripe, and major appliance parts suppliers for real-time availability checks. Your techs use the mobile app to photograph appliances, scan model/serial number tags, capture customer signatures, and collect payment — all from a single screen, even without internet.
Purpose-built tools for your industry — not repackaged generic software.
Route jobs to techs based on appliance expertise (washers, HVAC, refrigeration) and current location.
Search OEM parts by model number. Check van stock and supplier availability in real time.
Pre-screen calls, stock vans intelligently, and resolve more jobs on the first dispatch.
Log appliance repairs with warranty dates. Alert techs when repeat calls fall within warranty.
Automate appliance protection plan billing, renewals, and annual maintenance scheduling.
Scan model/serial tags, photo-document defects, get e-signatures, and collect payment on-site.
Online booking with customer-chosen time windows. Automated SMS confirmations and on-my-way alerts.
See repair history, plan status, and revenue per customer. Identify upsell opportunities instantly.
Flat-rate plans. No per-user fees. No surprise add-ons. Everything you see is what you get — AI included.
All plans include a 30-day free trial. No credit card required. Cancel anytime.
Get answers to the most common questions from Appliance Repair Companies.
ServiceBridge and Jobber are solid general field service tools, but neither is built around the appliance repair workflow — specifically model/serial lookup, parts availability checking, or warranty cycle management. OptiServe includes all of these as core features, not paid add-ons, at a flat monthly rate with no per-tech fees that escalate as you hire.
Yes. The OptiServe mobile app integrates with your parts suppliers so techs can search by model number, see OEM part numbers, check availability across your van inventory and supplier warehouses, and add parts to the job estimate — all without calling the office or opening a separate website.
Absolutely. Every job logged in OptiServe records the appliance, work performed, parts used, and warranty terms. When a customer calls back, your dispatcher immediately sees the prior repair and whether it's still under warranty — so you never accidentally charge for warranty work or miss a chargeback to a parts supplier.
You define your plan structure (e.g., annual service + covered repairs for $99/year). After each completed repair, OptiServe can automatically send an enrollment offer to the customer. Enrolled members get automated visit reminders, and their cards are billed on renewal without any manual follow-up from your office staff.
Yes. OptiServe is brand and appliance-type agnostic. You can tag each technician with their certifications and preferred brands (e.g., Samsung, LG, Whirlpool), and the dispatch AI routes jobs accordingly. You can also build separate pricing books for different appliance categories to ensure accurate quoting.
Join thousands of appliance repair companies using OptiServe AI to work smarter, grow faster, and keep more of what they earn.